2-Year Extended Warranty

We want you to love your Portalis™ experience. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund—no questions asked.

To qualify, the product must be returned in its original packaging with all accessories included. Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.

The Portalis™ Fantasy Projector is designed for effortless setup and instant festive ambiance.
1.
Plug In & Power On - Connect the projector using the included power cable and switch it on.
2.
Connect Your Device - Use a HDMI cable to link your laptop, phone, or tablet for streaming movies, music, or Hogwarts Library Ambience.
3.
Adjust Settings - Use the remote control to fine-tune brightness, focus, and projection size to fit your space.
4.
Set the Scene - Choose from the built-in festive wallpapers or project your favorite Harry Potter movies for a cozy, cinematic experience.
5.
Relax & Enjoy - Sit back with a warm drink and let the soft glow transform your room into a magical fantasy world.

1x Portalis™ Fantasy Projector -

Create a warm, magical glow that feels straight out of a wizard’s world. Portalis turns any room into a cozy, enchanting space you’ll never want to leave.

1x Power Adapter & Cable - Simply plug in and enjoy your reading setup.

1x Remote Control - Adjust brightness, focus, and modes without leaving your seat.

1x User Manual - Step-by-step guide to get your projector ready in under 2 minutes.

1x Clip-On Book Light - to keep your pages bright while the projector sets the mood, giving you a clear view of your book without killing the fantasy atmosphere.

Access to Exclusive Fantasy Scenes -
Preloaded visual pack with 10+ ambient scenes to bring the Fantasy spirit to your home.

Absolutely. You can project anything you want - YouTube videos, movies, ambient loops, custom clips - just connect your device via cable or screen cast.

Processing Time:

All orders are processed within 1-2 business days. During peak holiday seasons, please allow up to 3 business days for processing due to high demand.

Shipping Time:

• UK & Europe: 5-10 business days
• USA & Canada: 7-12 business days
• Australia & New Zealand: 7-14 business days
• Rest of the World: 10-15 business days

Tracking:

Once your order has been shipped, you'll receive a tracking number via email so you can monitor your delivery in real time.

The projector comes with a 1-year warranty covering any manufacturing defects. If anything goes wrong during that period, we will replace it or give you a refund— no hassle, no hidden fees. Normal wear and tear or accidental damage isn’t covered, so just handle it like you would any electronic device.

Purpose
To ensure the safe and compliant distribution of our products across all regions and transportation channels.

Scope
This policy applies to all products manufactured, assembled, or shipped by the company.

Policy Statement
We do not include batteries within product packaging for any shipments—domestic or international—due to the safety and regulatory risks associated with transporting standalone or spare batteries.

Rationale

1. 
   Aviation Safety Requirements
   
   Lithium batteries, especially when shipped loose or outside of installed devices, pose a well-documented fire hazard. Thermal runaway incidents can occur under certain conditions, and aviation authorities impose strict controls to reduce risks during air transport.
   
2. 
   Compliance With International Transport Regulations
   
   Air carriers and regulatory bodies (including IATA and ICAO) classify many types of batteries as “dangerous goods.” Shipping them requires special documentation, packaging, labeling, and handling—requirements that would delay and complicate standard product distribution workflows.
   
3. 
   Customs and Carrier Restrictions
   
   Many regions enforce additional local restrictions on battery imports. Failing to comply can result in shipment delays, rejections, or fines.
   
4. 
   Product Integrity and Customer Safety
   
   Excluding batteries minimizes the risk of damage, leakage, or accidental activation during transit, ensuring the product arrives in optimal condition.
   

Customer Expectation
Customers are responsible for sourcing compatible batteries locally. This ensures safer handling, easier compliance with local regulations, and more predictable product delivery.